Privacy Policy

At Wear The Hope, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect when you visit our website, place an order, communicate with us, subscribe to our communications, or otherwise use our services, how we use that information, and the circumstances in which it may be shared. This Privacy Policy should be read together with our Terms & Conditions.

1. Information We Collect

Information you provide to us

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

• Your name
• Email address
• Telephone/mobile number
• Billing address
• Shipping/delivery address
• Order and purchase information
• Information relating to returns, refunds, exchanges, or customer-service requests
• Information you provide for customized or personalized products
• Reviews, feedback, photographs, artwork, or other information you voluntarily submit to us

Payment information

Payment information is processed by the applicable payment service provider. We may receive information such as the payment status, transaction/reference number, payment method, amount paid, and other information necessary to confirm and administer your transaction. We do not ordinarily store complete credit-card or debit-card numbers, CVV numbers, or other sensitive payment credentials on our own systems. Payments may be processed through third-party payment providers such as Razorpay.

Information collected automatically

When you visit our website, certain technical information may automatically be collected, including IP address, browser type, device type, operating system, pages visited, date and time of visits, referring website, website interactions, cookies and similar technologies, and other technical information necessary for website operation, security, and analytics.

2. How We Use Your Information

To process and fulfill your orders

• Process and confirm orders
• Process payments
• Prepare and customize products
• Arrange shipping and delivery
• Provide order and shipment updates
• Process returns, refunds, exchanges, and replacements
• Respond to customer-service requests

To operate and improve our website

• Maintain and improve our website
• Understand how customers use our website
• Improve our products and services
• Troubleshoot technical issues
• Maintain website security and prevent fraud or unauthorized activity

To communicate with you

We may use your contact information to respond to enquiries, provide customer support, communicate about your orders, and send important service-related information.

For marketing

If you choose to receive marketing communications from us, we may send information about new products, special offers, promotions, events, newsletters, and other Wear The Hope updates. You can unsubscribe at any time.

3. Consent and Other Lawful Purposes

Where we rely on your consent to process personal information, we will provide appropriate information about the purpose for which the information is being collected. Some information may be processed because it is necessary to provide a product or service you have requested, fulfill an order, comply with applicable law, prevent fraud, maintain records, or for another lawful purpose permitted under applicable law. The Digital Personal Data Protection Act, 2023 provides a framework governing the processing of digital personal data in India.

4. Withdrawing Consent

If you have provided consent for a particular use of your personal information, you may withdraw that consent by contacting us at 2wearthehope@gmail.com. You may also unsubscribe from marketing emails using the unsubscribe link provided in those emails. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website and understand how visitors use it. Cookies may be used for website functionality, security, remembering preferences, website analytics, improving website performance, understanding customer interactions, and marketing or advertising where applicable. You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Third-Party Service Providers

Payment providers

We may use payment service providers such as Razorpay to process payments and related transactions. These providers may collect and process information necessary to authenticate and process payments, prevent fraud, process refunds, and comply with applicable legal and regulatory requirements.

Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our website and to improve our website, products, and customer experience.

Email marketing

If you subscribe to our marketing communications, we may use an email marketing service such as Mailchimp to send newsletters, promotional messages, and other communications.

Shipping and delivery providers

We may share information reasonably necessary to fulfill and deliver your order with courier, logistics, shipping, and fulfillment providers. This may include your name, delivery address, telephone number, and order or shipment information.

7. When We May Share Your Information

We do not sell your personal information as a business practice. We may share personal information with third parties where reasonably necessary to process and fulfill your orders, process payments, deliver products, provide customer support, operate and maintain our website, send communications you have requested, perform analytics, prevent fraud, comply with legal or regulatory requirements, respond to lawful requests from government or regulatory authorities, protect our rights, resolve disputes, or complete a merger, acquisition, restructuring, sale, or other transfer of our business or assets. We aim to share only the information reasonably necessary for the relevant purpose.

8. International Processing of Information

Some of our third-party service providers may process information using systems or infrastructure located outside India. Where personal information is transferred or processed outside India, we will take steps required by applicable Indian law and applicable contractual or technical safeguards.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Depending on the nature of the information and the service involved, these measures may include secure website connections, access controls, authentication measures, encryption or tokenization where appropriate, security measures implemented by our service providers, and reasonable internal security procedures. No method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

10. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law. When information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete or anonymize it, as appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the ability to request information about personal data processed by us, request correction of inaccurate or incomplete information, request deletion of personal information where legally applicable, withdraw consent where processing is based on consent, raise a grievance concerning the processing of your personal information, and exercise other rights available under applicable Indian data-protection law.

12. How to Contact Us About Your Personal Information

If you would like to exercise an applicable privacy right, withdraw consent, request correction or deletion, or raise a privacy-related complaint, please contact us at 2wearthehope@gmail.com. We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website is not intentionally directed toward children. We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent. If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us at 2wearthehope@gmail.com.

14. Customized Products and Customer-Submitted Information

Some Wear The Hope products may be customized or personalized. If you provide photographs, artwork, names, messages, or other information for a customized product, we will use that information as reasonably necessary to create and fulfill your order. You should not provide personal information or images relating to another person unless you have the appropriate permission or authority to do so.

15. Third-Party Websites

Our website may contain links to third-party websites or services. If you follow a link to a third-party website, that website's own privacy policy and terms will apply. We are not responsible for the privacy practices or security of third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, third-party providers, or applicable laws and regulations. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

17. Contact Us

Wear The Hope
Email: 2wearthehope@gmail.com

For general information about our business, orders, returns, refunds, shipping, and other contractual matters, please refer to our Terms & Conditions.